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I live in a multi-storey building, will the courier bring the item up to my property?

Due to insurance policy reasons our couriers are only permitted to deliver your item(s) to the front door of your building. Every Memosence  mattress is delivered vacuum-packed in order to be as easily maneuvered as possible.

What happens if I'm out when my Memosence  mattress is delivered?

The courier will leave a card at your house with the consignment number and a contact telephone number. You must call within 24 hours to re-arrange delivery at a more convenient time, free of charge. If you fail to make contact with the courier the items will be shipped back to MattressDirect   Unfortunately you will be charged again for re-delivery.

What if I'm not at home when the courier attempts to deliver?

If you aren't available to take delivery of your foam mattress on the delivery date, the courier will leave a card that details the consignment and instructions for arranging re-delivery or collection from their depot. In these cases we advise contacting the depot within 24 hours of delivery, as the consignment will be sent back to MattressDirect.ca.

Will the courier call me prior to delivery or me an ETA?

Unfortunately we are unable to ask the courier to call you, but we do provide an email and SMS (if a mobile number is provided at the checkout stage) on the evening prior to delivery. These contain the telephone number of the courier and the consignment number of the delivery, as well as a parcel-tracking link for FedEx Or UPS website.