Availability Guarantee under Quebec’s Bill 29
As the manufacturer of ViscoLogic products, we guarantee that replacement parts for applicable products will be available for specified days from the date of original retail purchase.
This guarantee applies to products that contain replaceable components, such as:
| Category | Days | What is available |
| Mattresses | 90 | Only cover |
| Mattress Toppers | 90 | Only cover - if sold with covers |
| Mattress Sets | 90 | Only cover |
| Pillows | 0 | No Parts |
| Bedding | 0 | No Parts |
| Bed Sheets | 0 | No Parts |
| Fitted Sheets | 0 | No Parts |
| Sheet Sets | 0 | No Parts |
| Duvets | 0 | No Parts |
| Bedskirts & Dust Ruffles | 0 | No Parts |
| Bed Frames | 30 | All Parts |
| Recliner Chairs | 30 | All Parts |
| Coffee Tables | 30 | All Parts |
| TV Mounts | 30 | All Parts |
| Gaming Furniture | 30 | All Parts |
| Gaming Desk | 30 | All Parts |
| Gaming Chairs | 30 | All Parts |
| Office Chairs | 30 | All Parts |
| Tables | 30 | All Parts |
| End & Side Tables | 30 | All Parts |
| Coffee Tables | 30 | All Parts |
| Office Furniture | 30 | All Parts |
| Desks & Workstations | 30 | All Parts |
| Bedroom Furniture | 30 | All Parts |
| Bedroom Vanities | 30 | All Parts |
| Armoires | 30 | All Parts |
| Kitchen & Dining Room Furniture | 30 | All Parts |
| Dining Chairs | 30 | All Parts |
| BarStools | 30 | All Parts |
| Living Room Seating | 30 | All Parts |
| Living Room Sets | 30 | All Parts |
| Loveseats | 30 | All Parts |
| Chairs | 30 | All Parts |
| Accent Chairs | 0 | No Parts |
| Sofas & Couches | 30 | All Parts |
| Ottomans | 0 | No Parts |
| Fashion, Watches & Jewelry | 30 | All Parts |
| Jewelry | 30 | All Parts |
| Jewelry Boxes | 30 | All Parts |
| Armoires | 30 | All Parts |
Products such as mattresses, pillows, bed sheets, duvets, and mattress protectors do not contain replaceable parts and are therefore not covered by this guarantee.
For support or parts requests within the listed Days window, please contact us at:
Email: cs@mattressdirect.ca
Phone: 905-564-2088 Ext 101
Last updated: Oct 2025