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Shipping & Returns
Important Information on Returns
With immediate effect, Due to COVID-19 situation we are not taking any returns back. We are sorry for the inconvenience. As everybody works from home, there is a huge influx of orders, we have diverted our workforce more towards fulfillment, therefore phone lines will not get responded.
Any merchandise sent back without RA# will be charged a $9 Handling Fee.
Money Back Guarantee for Memory Foam Mattresses
If after 30 days you are not completely satisfied with your memory foam mattress, you can return it for a refund less the original shipping charges depending on the area. The customer will be responsible for returning the product via Fed ex or UPS with their own expenses. The product will be inspected on return and issued a refund less original shipping, if the product is in a reasonable condition (no stains, signs of abuse, etc. ).
(Some time we offer discount on shipping, but the original shipping will be the exact charges incurred while shipping the mattress to your home)
Please note that products shipped back collect will be refused. We must be notified within 10 days after your 30 day trial expires. Please note we will not accept returns BEFORE the 30 day trial has expired, as it can take some time to adjust to a new mattress.
Please Note: 30 day money back is not valid if purchased using a coupon or voucher or purchased in store or at a special sale price.
We will not be able to take the mattress back if:
- Mattress is damaged (cut, scratch)
- Any stain on the mattress.
- No original packing. Plastic bag
- Must call or email before 7th day, after the delivery for return of unopenned Mattresses
- Missing, original packing.
For ViscoLogic Gel Memory Foam Mattress
Once opened this product is non-returnable.
Call Toll Free:
MATTRESS DIRECT DELIVERY AREAS
All products including memory foam mattress in US and Canada.
Delivery Charge on Each Mattress: as Posted
5-10 Business days
TRACKING YOUR DELIVERY
Please email firstname.lastname@example.org or call 1-855-333-5088 or 905-858-5088 giving details of your order number and Mattressdirect.ca will be able to inform you of the status of your order and estimated delivery time.
AVAILABLE DELIVERY DAYS
Delivered by UPS, Monday -Friday 8 am -5pm
OTHER DELIVERY INFORMATION
Mattressdirect.ca deliverers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise, old pieces of furniture will not be taken away. The customer must take the responsibility to organize the removal and disposal of unwanted furniture.The delivery personal will not assemble any orders even if requested to do so. The assembly of orders is the responsibility of the customer.
Preparation for delivery: Delivery is to the Door Only
If you have any specific delivery requirements prior to ordering please contact Mattressdirect.ca 1-855-333-5088 or 905-858-5088 to confirm we can meet your requirements.