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What happens when I place an order online?
  • We have made every effort to make the online order process as simple and convenient as possible.
  • When you complete your online purchase you will receive an automatic email receipt.
  • Once your purchase has been fully confirmed, you will receive another email from MattressDirect .ca that confirms the delivery time frame.

What happens when I place an order over the phone?
  • When placing an  order over the phone, the same confirmation processes apply as ordering online. However, the order will not be processed and confirmed for up to 24 hours, so the delivery and confirmation emails will be delayed slightly.